Hiwa Privacy Policy

Welcome to Hiwa (hereinafter referred to as "this App" or "We"). We understand the importance of your personal information and are committed to taking strict measures to protect its security. This Privacy Policy aims to help you understand how we collect, use, store, share, and protect your personal information, as well as the rights you have regarding it.

Please carefully read and understand the entire content of this Privacy Policy before using Hiwa's services. Once you begin using our services, it means you have fully understood and agreed to the terms of this policy. If you have any questions, comments, or suggestions regarding this policy, you can contact us using the contact information provided at the end of this policy.

I. How We Collect and Use Your Personal Information

Personal information refers to various information recorded electronically or by other means that can identify a specific natural person's identity alone or in combination with other information, or reflect the activities of a specific natural person. We will only collect and use your personal information for the following clear and lawful purposes:

  1. Account Registration and Identity Verification

    1. Phone Number: When you register a Hiwa account using your phone number, we collect your phone number to create the account, verify your identity, secure the account, and send you important service notifications.

    2. Social Media Account Information: You may choose to log in via associated third-party social platforms (such as Apple ID, Google, Facebook, etc.). We will obtain information authorized by you from these platforms (such as nickname, profile picture, user ID, etc.) to quickly create and link your Hiwa account.

  2. Profile Completion and Social Functions

  1. Profile Picture, Nickname, Gender, Date of Birth: You may choose to provide this information to help other users get to know you better and assist the system in recommending more relevant content and users to you.

  2. Content Posting:

  • Product Operation and Security Assurance

    1. Device and Log Information: To ensure the secure and stable operation of services, troubleshoot anomalies, optimize product experience, and meet legal and regulatory requirements, we collect information about the device you use (such as device model, operating system version, unique device identifier, network information, device configuration, etc.) and network log information (such as IP address, access date and time, service usage records, etc.).

    2. Transaction and Purchase Records: If you make purchases within the app (e.g., virtual currency, subscription services, etc.), we will record relevant order, payment, and purchase information (processed through official channels like Apple/Google payment systems) to complete transactions and enable querying and management.

    3. Customer Service and Communication: When you contact us, we may retain records of your communication, contact details, and issue specifics to assist in problem resolution and service improvement.

  • Use of Third-Party SDKs To provide specific functions and services, our app integrates Software Development Kits (SDKs) provided by third parties. These SDKs may collect and use some of your information. We have signed data protection agreements with third-party service providers and require them to protect your personal information in accordance with laws and regulations, this policy, and their own privacy policies.

  • Third-party SDKs we currently integrate may include:

    1. Analytics SDKs: Used to analyze app installation sources, track user behavior, and optimize product functions (may collect device model, OS version, network status, IP address, etc.).

    2. Social Sharing/Login SDKs: Used to support third-party social platform login and sharing functions.

    3. Payment Service SDKs: Used to support in-app purchases and payment functions.

    4. Customer Service and Push Notification SDKs: Used to provide customer service support and message push functions.

  • For specific details on how third-party SDKs collect and process information, please refer to their official privacy policies. We will provide relevant links in an appendix or updates as much as possible.

  • Other Purposes

    1. In compliance with laws and regulations, we may use collected information for data analysis and research to improve our products and services.

    2. We may use your information for necessary security precautions, risk control, and dispute resolution to protect your legitimate rights and interests, those of other users, and ours and our partners'.

    3. We may use your information within other scopes permitted by your consent or laws and regulations.

  • Please note: Clipboard content we collect is used solely to implement related functions when you perform sharing or specific actions (such as recognizing shared links). We do not read clipboard content unnecessarily, nor do we use it for other purposes or share it with third parties.

    • II. How We Share, Transfer, and Publicly Disclose Your Personal Information

    We highly value the security of your personal information. Without your consent, we will not share your personal information with any company, organization, or individual, except in the following circumstances:

    1. With Your Explicit Consent: After obtaining your separate consent, we will share your information with other parties.

    2. Sharing with Authorized Partners: Only for the purposes stated in this policy, some of our services may be provided by authorized partners. We only share your information for lawful, legitimate, necessary, specific, and clear purposes, and only share the information necessary to provide the services. Partners are not authorized to use the shared information for any other purposes. Such partners include suppliers, service providers, and other collaborators (e.g., data storage, security analysis, payment processing, etc.).

    3. Sharing Based on Law or Legal Basis:

      1. To comply with applicable laws and regulations, court rulings, government regulatory requirements, or judicial proceedings.

      2. For purposes reasonably necessary to enforce relevant service agreements or this policy, safeguard public interests, or protect the personal and property safety of Hiwa, our users, or employees from infringement.

      3. To respond to public health emergencies or, in urgent situations, to protect the life, health, and property safety of natural persons.

    4. Changes in Corporate Structure: In the event of mergers, acquisitions, asset transfers, or bankruptcy liquidation, we may transfer your personal information to the new controlling entity and require it to continue being bound by this policy; otherwise, we will require it to obtain your authorization and consent again.

    5. Public Disclosure: We generally do not publicly disclose your personal information. Only under the following circumstances, and while taking security protection measures that comply with laws, regulations, and industry standards, might we publicly disclose it:

      1. With your explicit consent.

      2. When disclosure is required by law or regulatory authorities.

    III. How We Protect Your Personal Information

    We have implemented security protection measures that comply with industry standards and are reasonably feasible to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. Specific measures include:

    Please understand that the internet environment is not absolutely secure, and we will do our best to ensure the security of your information. Please also properly keep your account password and avoid leakage. If you notice any account anomalies, please contact us immediately.

    IV. How You Can Manage Your Personal Information

    We respect your control over your personal information and provide you with the following ways to manage it:

    1. Access and Correction: You can access and modify your profile information such as profile picture, nickname, and gender through the "Me" -> "Edit Profile" page within the app.

    2. Account Deletion: You can log into our app, find and click "Mine" at the bottom. In the top left corner of "Mine", there is a "More" icon. Clicking it will bring up a side panel. At the bottom of the side panel, find "Settings", click to enter, and select the "Delete Account" option. You will receive a prompt about whether to delete the account, and you can click to proceed. If you successfully delete your account, our system will retain your data for 30 days. During these 30 days, if you log in again, the deletion process will be automatically canceled; if there is no login within 30 days, we will erase all your data and activity traces from our system.

    3. Changing Authorization Scope: You can, at any time, revoke Hiwa's authorization for device permissions such as camera, photo album, microphone, notifications, etc., through your device's system settings. After revoking, we will no longer continue to collect and use the corresponding information, but this may cause related features to become unavailable.

    4. Responding to Your Requests: For reasonable requests regarding access, correction, deletion, account deletion, etc., we will respond within the timeframe stipulated by law (typically 30 days). For repetitive requests, those requiring excessive technical means, posing risks to others' legitimate rights and interests, or being impractical, we may refuse them.

    V. How We Handle Children's Personal Information

    Our services are primarily intended for adults. We prohibit users under the age of 16 (or the higher age stipulated by your jurisdiction) from registering accounts. We do not knowingly collect personal information from minors.

    If we discover that we have collected personal information from a minor without verifiable parental consent, we will endeavor to delete such data as soon as possible. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately using the contact details at the end of this policy.

    VI. How Your Information Is Transferred Globally

    Our servers are located in Germany (Frankfurt). This means your personal information may be transferred to, or accessed from, jurisdictions outside your country/region.

    For data transfers subject to regulations like the General Data Protection Regulation (GDPR), we ensure lawful transfers and provide a level of protection for your personal information equivalent to that described in this policy by implementing legal tools such as the European Commission-approved Standard Contractual Clauses (SCCs). You can request more information about these safeguards via the contact details in Section VIII.

    VII. How This Privacy Policy Is Updated

    We may revise this Privacy Policy from time to time based on business adjustments, legal and regulatory changes, or technological developments. The updated policy will be posted on this page, and the "Last Updated" date at the top will be revised.

    For significant changes (e.g., major changes in the purpose, type, or manner of processing personal information, or major changes in how you can exercise your rights), we will notify you through prominent means such as in-app notifications, pop-ups, or website announcements before the changes take effect.

    Please review this Privacy Policy periodically. If you continue to use Hiwa services after the updated policy takes effect, it means you accept the revised policy.

    VIII. How to Contact Us

    If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us via:

    Operator Information:

    We will review your questions as soon as possible and respond after verifying your identity.

    If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with the data protection supervisory authority in your country.